Privacy Policy

Introduction

qu9 is committed to protecting the privacy and personal data of all players who access our platform at https://qu9.bet. This Privacy Policy explains what information we collect, why we collect it, how it is used, and the choices you have regarding your data. By registering an account or using any service on qu9, you acknowledge that you have read and understood this policy.

This policy applies to all users in Bangladesh and worldwide who interact with qu9's website, mobile interface, and related services. We handle your data with the highest level of care, using SSL encryption and industry-standard security protocols to keep your information safe at all times.

Information We Collect

When you create an account or use any feature on qu9, we collect certain personal and technical information necessary to deliver our services securely and efficiently. The categories of data we collect include:

• Identity information: full name, date of birth, gender, and nationality as provided during account registration.
• Contact information: email address, phone number, and mailing address (city, district, division within Bangladesh).
• Financial information: transaction history, payment method details (such as bKash mobile number, Nagad account, Rocket wallet, or Upay credentials), deposit and withdrawal records.
• Technical data: IP address, device type, browser type, operating system, session duration, pages visited, and referring URLs collected automatically when you access qu9.
• Behavioural data: game history, wagering patterns, bonus usage, sports markets accessed, and responsible gaming self-assessment responses.

We collect only the information that is genuinely necessary to fulfil our service obligations, verify your identity, process your payments, and comply with applicable regulations. We do not collect sensitive personal information such as biometric data, religion, or political affiliations.

How We Use Your Information

The data qu9 collects is used exclusively to operate and improve the platform, protect our users, and maintain regulatory compliance. Specific purposes include:

• Account creation and verification: confirming your identity, age (21+), and eligibility to use the platform in Bangladesh.
• Payment processing: facilitating deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintaining accurate financial records.
• Customer support: responding to your enquiries, resolving disputes, and providing technical assistance when required.
• Platform security: detecting and preventing fraud, money laundering, underage gambling, and other prohibited activities on qu9.
• Service improvement: analysing aggregated usage data to enhance the user experience, fix bugs, expand game catalogues, and introduce new features.
• Responsible gaming monitoring: using behavioural patterns to identify potential problem gambling and offering timely intervention tools such as deposit limits and self-exclusion options.

Data Sharing and Disclosure

qu9 does not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

• Service providers: trusted third-party companies that assist us with payment processing, KYC verification, IT infrastructure, and fraud prevention — all bound by strict confidentiality agreements.
• Legal obligations: where disclosure is required by applicable law, court order, or regulatory authority — we will notify you unless legally prohibited from doing so.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may transfer to the acquiring entity, which will be bound by the same privacy commitments.

In every case, we apply the minimum-necessary principle — only the data genuinely required to fulfil the specific purpose is shared, and never more.

Cookies and Tracking Technologies

qu9 uses cookies and similar tracking technologies to recognise returning users, maintain session state, analyse platform usage, and personalise the gaming experience. Cookies are small text files stored on your device that help us deliver a smoother, faster service. Essential cookies (required for the site to function) are enabled by default. Analytics and preference cookies can be managed through your device or browser settings.

We do not use cross-site tracking technologies to follow your browsing activity outside of qu9.bet. Any third-party analytics tools we employ process data in aggregated, anonymised form and are not permitted to use your personal data for their own commercial purposes.

Payment Data and Financial Security

qu9 processes all deposits and withdrawals through locally trusted payment gateways including bKash, Nagad, Rocket, and Upay, as well as international networks Visa and Mastercard. Payment data is transmitted over encrypted channels and is never stored in plain text on our servers. We do not store your full card numbers, bKash PINs, or mobile banking passwords at any point.

Transaction records are retained for the periods required by applicable financial regulations for audit and dispute resolution purposes. Access to financial records is restricted to authorised personnel only and is subject to strict internal controls.

Data Retention

We retain your personal data for as long as your account remains active or as needed to provide you with our services. If you close your account, we will retain your data for a minimum period required by applicable financial and regulatory obligations — typically five (5) to seven (7) years — after which it will be securely deleted or anonymised.

Aggregated and anonymised data (where no individual can be identified) may be retained indefinitely for research, analytics, and platform improvement purposes.

Your Rights Over Your Data

qu9 recognises that your personal data belongs to you. As a user of our platform, you have the following rights, which you may exercise by contacting us at [email protected]:

• Right of access: you may request a copy of all personal data we hold about you.
• Right to rectification: if any data we hold is inaccurate or incomplete, you have the right to request correction.
• Right to erasure: you may request the deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention requirements.
• Right to object: you may object to the processing of your data for direct marketing or profiling purposes at any time.
• Right to data portability: you may request that we provide your personal data in a structured, machine-readable format to transfer to another service.

We will respond to all data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days, and we will notify you accordingly. We may need to verify your identity before processing your request to protect against unauthorised access.

Security Measures

qu9 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for data at rest, firewalls and intrusion detection systems, role-based access controls that restrict staff access to personal data on a strict need-to-know basis, and regular security audits conducted by independent specialists.

Despite these measures, no system is entirely immune to security risks. In the unlikely event of a data breach that is likely to result in a high risk to your rights, qu9 will notify affected users without undue delay and take all reasonable steps to mitigate any harm.

Children's Privacy and Age Restriction

qu9 is strictly an adult-only platform. Our services are available exclusively to individuals aged 21 years and above. We do not knowingly collect any personal data from persons under the age of 21. If we discover that a minor has provided us with personal information or has been using our platform, we will immediately suspend that account, delete all associated data, and take appropriate action to prevent recurrence. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gambling platforms.

Changes to This Privacy Policy

qu9 reserves theright to update or modify this Privacy Policy at any time to reflect changes in our practices, applicable regulations, or platform features. When material changes are made, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users via the contact information held on their account.

Your continued use of qu9 after any changes to this policy constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way qu9 handles your personal data, our dedicated privacy team is here to help. We are committed to addressing all enquiries in a transparent, professional, and timely manner.

You can reach our support team by email at [email protected]. We aim to respond to all privacy-related enquiries within 48 hours on business days. For urgent data protection matters, please indicate 'Privacy Request' in your subject line so we can prioritise your enquiry accordingly.